Right technician, right parts, right time
Field Service & Maintenance ERP
Service businesses win on response time and contract renewals. ERPTotal handles the call, the dispatch, the parts, the SLA clock and the invoice — with every technician’s utilisation visible.
What changes for you
- Tracked
- SLA on every call
- Higher
- first-time-fix rate
- No
- missed AMC renewals
The problem
What usually goes wrong in field service operations
- Service calls are dispatched by phone with no record of response time
- Technicians arrive without the right spare part
- AMC contracts lapse unnoticed and revenue is lost
- Warranty versus chargeable work is decided ad hoc
The flow
How field service work runs in ERPTotal
Each stage hands the next one its data. Nothing is re-keyed, and the cost picture updates as the work moves.
- 1
Call logging
Capture the complaint with asset, contract and warranty status resolved automatically.
- 2
Scheduling & dispatch
Assign by skill, location and availability on a live dispatch board.
- 3
Parts & van stock
Reserve spares, issue from van stock, and trigger replenishment.
- 4
On-site execution
Technician records work done, parts used and customer signature on mobile.
- 5
SLA & escalation
Response and resolution clocks run per contract, escalating breaches automatically.
- 6
Billing & renewal
Invoice chargeable work, and flag contract renewals before the expiry date.
Modules
What you get with Field Service & Maintenance ERP
Every module below is part of the same platform and the same ledger — not a bolt-on.
Service contracts & AMC
Contract terms, covered assets, visit calendars and renewal pipeline.
Dispatch board
Drag-and-drop scheduling with technician location, skill and workload.
Asset & warranty registry
Serial-wise installed base with service history and warranty status.
Spare parts logistics
Van stock, main store, reservations and consumption per job.
SLA management
Response and resolution targets with breach alerts and performance reporting.
Technician productivity
Jobs closed, utilisation, first-time-fix rate and revenue per technician.
Questions
Field Service ERP — FAQs
- Can technicians work offline in the field?
- The mobile app queues job updates, parts consumption and signatures while offline and syncs as soon as connectivity returns.
- How are warranty and chargeable jobs separated?
- The system resolves warranty and contract status from the asset serial at call logging, so billing rules are applied before the technician is dispatched.
- Does it handle preventive maintenance schedules?
- Preventive visits are generated from each contract calendar and appear on the dispatch board alongside breakdown calls.
See the field service flow with your own data
We will walk through a live system configured for your operation — no slides.